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Shipping Policy

ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase.  As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you placed your order. It usually takes 0-1 business days to process your order. Once we've processed it, we can then ship it.

Shipping

Country/

Region

Shipping Method

Cost

Shipping Time

Days

United States

Standard Shipping

Free Shipping over 150USD

3-5 Business Days

Monday to Friday

 

Please note:

  1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
  2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  3. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
  4. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery. 

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@ebikehavens.com.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.  If your item(s) do arrived damaged, please contact us immediately and send photos to support@ebikehavens.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

For further inquiries:

If you have any further questions, please contact our customer services at support@ebikehavens.com.

Tax

ebikehavens.com will not collect any tax on you.

About delivery services zone

Our delivery services are currently only available to locations within the continental United States.

About shipping time 

After you confirm the order, we will process your order within 24 hours. So please allow us to send your order within 3-5 working days after placing the order.

About cancel order  

Please refer to our return policy.

Any question

please contact - support@ebikehavens.com.

Address: 30 North Gould Street, STE 4081, Sheridan Wyoming 82801, United States.

Phone: + 1 307-203-4487